Terms & conditions

General Terms and Conditions

BY REGISTERING FOR AND ATTENDING THE SPRINGONE TOUR EVENT ("EVENT"), I HEREBY AGREE TO RELEASE AND HOLD HARMLESS PIVOTAL SOFTWARE, INC. ("PIVOTAL") AND ITS AFFILIATES (COLLECTIVELY THE "EVENT HOST"), THEIR EMPLOYEES, VENDORS, AGENTS, AND CONTRACTORS FROM ANY AND ALL ALLEGED AND/OR ACTUAL LIABILITY, CLAIMS, ACTIONS, LAWSUITS, DAMAGES, OR LOSSES, OF ANY KIND ("CLAIM") WHICH ARISE OUT OF OR RESULT FROM MY ATTENDANCE AT AND PARTICIPATION IN THE EVENT, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE AND PERSONAL INJURIES, WHETHER OR NOT FORESEEABLE. By clicking “I accept”, you are agreeing to the terms of Pivotal’s Privacy Policy and Event Code of Conduct.


Registration Policies and Details

Payment Options

  • Credit card: We accept American Express, Discover, Mastercard, and Visa. Credit cards are charged as you register online.
  • Please email springonetour@pivotal.io to inquire about other forms of payment if unable to pay via credit card.

Refund Deadlines

A full refund is available until the event begins.

Substitution Policy

Customer substitutions are free of charge but can only be processed between employees of the same company. To request a substitution, the original registrant must email Pivotal at springonetour@pivotal.io. All customer substitution requests (both pre-event and onsite) must follow this process or the new registrant will be subject to pay the current registration rate. All substitution requests are subject to review by Pivotal.

Cancellation Policy

To cancel your registration, send a request to Pivotal at springonetour@pivotal.io. Refunds will be based on the registration deadlines. Please note that cancellation requests cannot be processed over the phone and refunds may be processed post-event. Conference no-shows are ineligible for a refund. Pivotal reserves the right and discretion to verify your relationship with Pivotal and to determine if your attendance is appropriate.